At Invictus Heights, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, you may return the product within the specified timeframe for a refund or exchange, subject to the conditions outlined below.
Timeframe for Returns
You have 30 days from the date of receipt to return any item for a full refund or exchange. Items returned after 30 days will not be eligible for a refund or exchange.
Conditions for Returns
To be eligible for a return, the following conditions must be met:
Original Condition: The product must be unused, unwashed, and in the same condition that you received it.
Original Packaging: The product must be returned in its original packaging, including all tags, labels, and accessories.
Proof of Purchase: A receipt or proof of purchase must be included with your return.
Non-returnable Items
Certain items cannot be returned, including:
Tailor-made or custom-made products (refunds are not possible; however, if there is a quality control issue, the product will be fixed or redone)
Gift cards
Return Process
To initiate a return, please follow these steps:
Contact Us: Email our customer service team at [Your Email Address] with your order number, the item(s) you wish to return, and the reason for the return.
Receive Return Authorization: Our team will review your request and provide you with a Return Authorization Number (RAN) and return instructions.
Pack and Ship: Carefully pack the item(s) in the original packaging and include the RAN and proof of purchase. Ship the package to the address provided in the return instructions.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
Late or Missing Refunds
If you haven’t received a refund after 10 business days, please check your bank account again, then contact your credit card company or bank. If you still have not received your refund, please contact us at [Your Email Address].
Exchanges
If you need to exchange an item for a different size, color, or a different product, please follow the same return process. Indicate in your email that you are requesting an exchange and specify the new item(s) you would like. Once we receive and inspect the returned item, we will ship the new item(s) to you.
Return Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and a description of the issue. We will arrange for a replacement or refund as quickly as possible, and we will cover the return shipping costs for damaged or defective items.
Contact Us
For any questions or concerns regarding our return and refund policy, please contact us at: Email: [email protected]
This Return and Refund Policy was last updated on July 1st 2024
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